Privacy Policy

Effective Date: October 20, 2025

This Privacy Policy describes how Maple Labs (“we”, “our”, “us”) collects, uses, stores, and safeguards information in connection with the operation of the website https://mavenlabresearch.com (“the Site”). By accessing or using this Site, you agree to the terms of this policy.

1. About Maple Labs

Maple Labs is a research materials supplier providing products strictly for in-vitro and laboratory research by qualified professionals aged 21 and older. We do not market, sell, or endorse products for human or veterinary consumption. All purchases imply acknowledgment of these terms.

Contact information:
Email: support@mavenlabresearch.com

2. Information We Collect

We collect only the information necessary to operate this Site securely and fulfill legitimate business purposes:

  • Account Data – name, email address, encrypted password (if an account is created).
  • Order Data – selected products, wallet transaction details (TXID), and any voluntary shipping instructions.
  • Communication Data – messages or emails sent to our support address.
  • Technical Data – browser type, IP address, operating system, and general usage statistics to improve website stability and security.

3. Age & Research Restrictions

Access to and use of this Site is restricted to individuals aged 21 years or older who are licensed or otherwise qualified research professionals. By using this Site, you affirm that you meet these requirements and that all materials are purchased solely for lawful research use.

4. Payment Processing

Maple Labs accepts cryptocurrency payments exclusively through Depay. When you complete a purchase, certain data (e.g., transaction ID, wallet address, order total, and currency) is transmitted to and processed by the blockchain network and Depay’s secure systems. Maple Labs does not store private wallet keys or control blockchain recordkeeping.

Depay processes payments in accordance with its own policies. Please review their official privacy statement here:
https://depay.com/privacy

Blockchain transactions are immutable and permanently recorded on public ledgers. As such, Maple Labs cannot alter, delete, or anonymize blockchain data once it has been confirmed.

5. How We Use Information

  • To verify customer eligibility (21+ and research-only compliance).
  • To process and fulfill orders and communicate order confirmations or updates.
  • To provide customer support and respond to inquiries.
  • To protect our Site and users against fraud, unauthorized access, and abuse.
  • To meet accounting, taxation, and recordkeeping obligations.
  • To analyze aggregated Site usage and improve services.

6. Data Retention

We retain personal and transactional data only for as long as necessary to meet operational, legal, or regulatory requirements:

  • Inactive accounts: 24 months
  • Pending or failed orders: 7 days
  • Cancelled orders: 30 days
  • Completed orders: 24–36 months

Some blockchain data may remain permanently available on public ledgers, which Maple Labs cannot modify or erase.

7. Data Sharing & Disclosure

We do not sell or lease personal data. Information may be shared only with trusted third-party service providers who assist in operating our Site (such as hosting, email delivery, or analytics). All partners are bound by confidentiality and data-protection obligations.

We may disclose information when required by law, subpoena, or government order, or to protect our rights, users, or the public from harm or fraud.

8. Cookies & Tracking Technologies

We use essential cookies that enable cart, account, and site security functions. Optional analytics cookies may be used to measure traffic patterns and site performance. You can manage cookie preferences in your browser settings; however, disabling essential cookies may affect checkout and login functionality.

9. Security Measures

Maple Labs uses SSL/TLS encryption, access control, and routine data audits to safeguard stored information. While no system is entirely immune to intrusion, we maintain commercially reasonable technical and administrative safeguards to minimize risk.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access or obtain a copy of the personal information we hold about you;
  • Request correction or deletion of inaccurate information (where legally permitted);
  • Restrict or object to certain processing activities;
  • Withdraw consent to optional communications.

To exercise any rights, contact support@mavenlabresearch.com. We will verify your identity and respond in accordance with applicable data-protection laws.

11. International Data Transfers

Information you provide may be transferred to and processed in countries outside your own jurisdiction. We ensure that all service providers handling such data maintain appropriate security and privacy protections consistent with applicable laws.

12. Marketing Communications

We may send limited service updates or notifications regarding product availability. You can opt out of non-essential emails at any time by contacting us. We will continue to send transactional or order-related messages as required to fulfill purchases.

13. Changes to This Policy

Maple Labs reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a new effective date. Continued use of the Site after updates constitutes acknowledgment of the revised policy.

14. Contact

For questions about privacy, compliance, or data handling, please email:
support@mavenlabresearch.com

Maple Labs – For Research Use Only. All purchasers must be 21+ and qualified research professionals. No products are intended for diagnostic, therapeutic, or human use.