Effective Date: November 22, 2025

Company Name: Maven Labs

Overview

This Refund & Returns Policy explains how purchases are handled by Maven Labs. All products are supplied exclusively for laboratory, in-vitro, and educational research use by qualified professionals aged 21 or older. Due to the sensitive nature of research materials and strict chain-of-custody requirements, all sales are final.

1. All Sales Are Final

Once payment is submitted, the order is considered final. Maven Labs does not offer refunds, returns, cancellations, or exchanges under any circumstance, including but not limited to:

  • customer error or incorrect shipping address,
  • change of mind after purchase,
  • lost, delayed, or stolen packages,
  • temperature-related degradation,
  • carrier issues or transit delays,
  • improper storage after delivery.

This final-sale policy is required to maintain product integrity, prevent tampering, and preserve research-grade chain of custody.

2. Payment Terms (Zelle, PayPal, Debit, Credit & Cash App)

Maven Labs accepts the following payment methods:

  • Zelle
  • PayPal
  • Debit cards
  • Credit cards
  • Cash App

All payments are final and non-refundable. Once an order has been placed and processed, it cannot be modified, canceled, or reversed.

3. No Returns or Exchanges

To maintain safety, integrity, and contamination control, Maven Labs does not accept returns of any research materials. Once a product leaves our facility, it cannot be returned, reused, or resold under any circumstance.

4. Shipping Issues & Customer Responsibility

When a package is transferred to the carrier, ownership and risk of loss shift to the customer. Maven Labs is not responsible for any carrier-related issues, including:

  • lost or stolen packages,
  • misdelivery after a “Delivered” scan,
  • delays due to weather or carrier volume,
  • damage in transit unless insurance was added.

Please verify all shipping details prior to submitting payment.

5. Optional Shipping Insurance

Insurance must be added during checkout to qualify for coverage. If insurance is not purchased, Maven Labs is not responsible for replacement, reimbursement, or compensation for loss or damage once the package is accepted by the carrier.

  • Insurance claims require proper documentation (photos, carrier verification).
  • Claims are reviewed according to insurer requirements, not Maven Labs.

6. Damaged or Incorrect Items

If an item appears damaged or incorrect upon arrival, you must contact support@mavenlabresearch.com within 24 hours of delivery and provide:

  • order number and batch code (if applicable),
  • clear photos of packaging and contents,
  • a short explanation of the issue.

If verified, Maven Labs may provide a replacement or store credit at our sole discretion. Cash refunds are not offered.

7. Refused or Unclaimed Packages

Refused, unclaimed, or undeliverable packages are not eligible for refunds or free reshipments. If a package is returned to Maven Labs, reshipment may be offered at the customer’s expense.

8. Research-Use Only Acknowledgment

By purchasing from Maven Labs, you acknowledge that all products are for research use only and that you are solely responsible for proper handling, storage, and compliance with all regulatory requirements.

9. Contact Information

For questions regarding this policy, contact:
Email: support@mavenlabresearch.com
Business Name: Maven Labs

© 2025 Maven Labs – For Research Use Only | Not for Human or Animal Consumption